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Europass Curriculum Vitae
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| Personal information
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| Surname(s) / First name(s)
| Popov, Peter Yordanov
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| Nationality
| Bulgarian
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| Date of birth
| March 5, 1980
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| Gender
| Male
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Desired employment /
Occupational field
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Solutions Architect
Information Architect
Requirements Architect
Product Owner
Dev/QA Technical Lead
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| Work experience
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Dates
Occupation or position held
| January 2008 — present (5 Months) Principal Support Engineer
January 2007 — January 2008 (12 months) Senior Support Engineer II, Tier 3 Support
January 2006 — January 2007 (1 year) Support Engineer II, Tier 3 Support
September 2005 — January 2006 (5 months) Support Engineer, Tier 3 Support
September 2004 — September 2005 (1 year) Support Engineer, Tier 2 Support
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| Main activities and responsibilities
| - The only Support Engineer company-wide with solid expertise across multiple product lines
- One of the very few Principle Engineers in the company
- Highest level support engineer, escalation endpoint for the entire team
- Deal with the most demanding, highest profile customers during the entire sales cycle
- Tackle the most challenging technical problems often involving environmental issues and third party interoperability matters, identifying and fixing problems in product code, developing custom solutions
- Coordinate and lead other departments including Development, QA and Sales during customer escalations
- Coordinate Professional Services projects in extending products based on customer needs
- Work with Engineering Product Owners, Project Managers and documentation teams to provide field feedback into the development cycle and improve the overall product quality
- Identify product issues and provide detailed feedback to Engineering to resolve them, often down to the very code that needs to be fixed
- Work with third party component providers to resolve interoperability, integration, compliance or performance problems in the respective software libraries, and fixes thereof
- Train and continuously tutor new hires in Tumbleweed products and related backend technologies (OS, networking, databases). Over 100 interviews held, over 30 employees trained and tutored
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| Name and address of employer
| Tumbleweed Communications, 700 Saginaw Drive, Redwood City, CA, USA, www.tumbleweed.com
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| Type of business or sector
| Information Security
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| Dates
| July 2006 — Present (20 months)
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| Occupation or position held
| Technical Account Manager
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| Main activities and responsibilities
| - Validate critical environmental and architectural areas such as network design, security implementation, database, and storage infrastructure.
- Provides infrastructure architecture review and recommendations.
- Maintain very close working and organizational relationships with senior support staff, Product Management, Engineering leads, and Professional Services.
- Was specifically requested by the customer for their TAM which to date is the sole exception
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| Name and address of employer
| Tumbleweed Communications, 700 Saginaw Drive, Redwood City, CA, USA
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| Type of business or sector
| Secure Internet Communication Software
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| Dates
| June 2003 — July 2004 (1 year 2 months)
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| Occupation or position held
| Owner
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| Main activities and responsibilities
| Acquired a small residential Internet Service Provider. Improved the infrastructure (hardware and software - PoE, surge protectors, shielded cables, traffic shaping and accounting, Ethernet tunneling, 802.11 etc.) to provide a reliable service. Quadrupled the installed customer base in a year. Sold the business to pursue other opportunities.
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| Name and address of employer
| Lan@Net
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| Type of business or sector
| Internet Service Provider
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| Dates
| July 2001 — May 2003 (1 year 11 months)
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| Occupation or position held
| Project Manager
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| Main activities and responsibilities
| Managed the development cycle of the ImageFinder DocuMax product, a complete cross-platform (Windows/Mac/Web) suite for managing imagery databases. Interfaced with customers to discuss problems and requirements, sketched and prototype solutions and design features to meet their needs. Directly dealt with the outsourced engineering team of 6-8 developers and QA — assigned tasks, designed specification and architecture, prototyped UI components and usability/accessibility features, monitored progress, assisted with programming and QA as needed, trained new hires.
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| Name and address of employer
| InRays Solutions Ltd. c/o ImageFinder Systems AG
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| Type of business or sector
| Computer Software
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| Education and training
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| Dates
| 1997-2003
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| Title of qualification awarded
| MS course in Industrial Management, pending Master's Thesis
BS in Industrial Engineering, Thesis: "Dynamic Elastic Body Deformations Using Finite Elements Analysis", Linux/C++/libsvga
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Principal subjects /
occupational skills covered
| Graduate, Industrial Management
Undergraduate, Industrial Engineering
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Name and type of organisation
providing education and training
| Technical University of Sofia, Bulgaria
English Language Department of Engineering
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Level in national or
international classification
| MEng (pending)
BEng
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| Dates
| 1992-1997
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Principal subjects /
occupational skills covered
| EFL/ESL, general curriculum
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Name and type of organisation
providing education and training
| American College of Sofia
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Level in national or
international classification
| Foreign language high school
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| Personal skills and competences
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| Mother tongue(s)
| Bulgarian
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| Other language(s)
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| Social skills and competences
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- Strong team player, continuously shares knowledge and expertise with others
- Good lector and tutor, can hold the audience's interest and get them involved to help build associative memory on the subject taught
- Maintained a record of handling customers with a "bedside attitude" strong soft skills
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| Organizational skills and competences
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- Able to handle multiple challenging tasks simultaneously, comes with the job in tech support
- Has successfully coordinated cross-team efforts to resolve product or customer issues
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| Computer skills and competences
| Advanced knowledge in:
- Operating systems: Linux (RHEL, SLES, Debian, Ubuntu), Windows 2000/2003 servers, Solaris
- Networking: Layer 1-4 (Ethernet, ARP, IP, ICMP, UDP, TCP), Layer 7 (Telnet, DNS, FTP/S, HTTP/S, SFTP, SCP, LDAP, SMTP) including filtering and inspection thereof, standards compliance and performance troubleshooting
- Security and encryption: PKI, PKCS, OpenSSL, CRL, SSL/TLS, SSH. S/MIME, PGP
- Network troubleshooting: Packet capturing and analysis, network performance or configuration problems troubleshooting
- Network topology: DMZ, S/D/NAT, port forwarding, tunneling, load balancing, bonding etc.
- Web technologies: X/HTML, CSS, DOM, JS (spent a few years as a web designer)
- Web 2.0 technologies: familiar with AJAX, SOAP, WSDL
- Scripting languages: Bourne (Again) Shell, Perl
- Web servers: Apache, Tomcat, IIS
- Internet standards (RFC/IETF/W3C) — interpreting, identifying (in)compliance therewith
Working knowledge in:
- Operating systems and related technologies: IBM AIX 5L, Microsoft Active Directory
- Databases: MSSQL 2000 & 2005, MySQL
- Clustering and HA solutions: Windows clustering, CORBA (OmniORB/jacorb), MSSQL replication, JGroups
- Proxy servers: Squid
- SiteMinder SSO and Java AgentAPI
Able to find my way around in:
- Most stack dumps from C, C++, Java if I have the source to back-trace through
- Any ASCII log file if I have a Linux box to write a Perl parser in
- Any sensible technical document (whitepapers, RFC/IETF, product documentation)
- Any reasonable security/vulnerability report (Nessus, Retina, Core Impact, TripWire, Qualys)
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| Artistic skills and competences
| Guitar (classical, electric); professional choir singer (as a boy); some 2D and 3D CG artwork
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| Achievements
| With Tumbleweed Communications:
- MVP of the quarter (Q4/2004) awarded by the VP of Support, for technical and soft skills
- Employee of the Month for Tumbleweed, for single-handedly saving the largest EMEA deal
- Employee of the Quarter (Q3/2007) for excellence in the Absolute Customer Satisfaction initiative
- To date, the only Support Engineer with expert knowledge across all products; the only Tier 3 Engineer in the Sofia office; one of only 3 Principal Engineers out of 150+
- Screened, interviewed, trained and still tutoring the entire Support team in Sofia (Tier 1/Tier 2) and part of the US team; over 100 interviews held, over 40 people trained and tutored
- Identified and isolated the biggest security flaw found post-release in Tumbleweed products to date
Outside Tumbleweed Communications
- Distinctive Excellence Award, AVR® 2004 Design Contest. Collaborative project. http://www.circuitcellar.com/avr2004
- Honorable Mention, ZiLOG 2004 Flash Nets Cash Contest. Collaborative project. http://www.circuitcellar.com/zilog2004
- Third Prize, PSoC High Integration Challenge 2004 Contest. Collaborative project. http://www.circuitcellar.com/psoc2004/
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| Additional information
| Further details on request
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